Privacy Policy

Personal Information Privacy and Security Policy (updated 3/1/25)

co-labr8 (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how co-labr8 collects and uses information about you when you opt-in to communicate with us.

Anyone can access and browse our publicly available website pages without providing any Personal Information. If you contact us via our website, complete our inquiry form or register for services online, you are agreeing to provide the following so we can fulfill your request: your name, telephone number, mailing and/or email address and credit or bank card information if applicable.

Personal information collected in this way is only used to:

facilitate online registration you may have requested;
respond to your inquiries via phone calls or SMS messages;
answer any questions/concerns you expressed;
share membership, services and policies information or to share applicable news.

Personal Information

We share your personal information carefully and only:

under certain agreements with service providers that help us deliver on our mission. We share aggregate survey information or information about purchases made through us, including name, mailing address, description of purchases and dollar amounts. These providers are contractually prohibited from improperly using the information we provide under these agreements.
if compelled to do so by valid subpoena, court order or other governmental process, we may disclose your personal information. We may also use or disclose your personal information if necessary to protect the interests of our company.

Control Our Use of Your Information

If you would like to change or remove your personal information from our records, contact us at (513) 914-0321 / info@co-labr8.com. If you are a registered member, you can access and update your member profile online at co-labr8.com or on our co-labr8 mobile app.

Email spammers are known to hide their identity by using email addresses to fraudulently send out emails. If you have a question about the genuineness of an email from us, forward it to us at privacy@co-labr8.com, and include your name, address, telephone number, email address. You can also write to us at: co-labr8, 757 Reading Road Suite A, Mason, OH 45040 and include your name, address, telephone number, and a note of instruction.

Use of Cookies

We collect information about website visits to determine our visitors’ interests and needs. We use cookies to understand traffic patterns, how users navigate our website, which pages they view and which browsers they use. We analyze this information in to improve our site by making it more responsive to the needs and preferences of users. These cookies identify your computer and not your email address. This helps us improve our site by adding products and services visitors have indicated will benefit them. To help us plan and implement changes, we may share this aggregated information with trusted third parties. Note that aggregated information shared in this way will not identify individual users of our website.

Security

We have policies and procedures in place for the security of online transactions. We use Secure Socket Layer technology (SSL) to keep others from intercepting your information while it is being transmitted across the Internet. SSL technology is the industry standard method of communicating secure online transactions and is built into most major browsers. All pages that handle sensitive information are secure. All information, once on our server, is protected from any external intrusions. After an order is processed, we will not retain credit card information. Only staff members who require your personal information to fulfill your request have access to your data, which is password protected. Employees who have access to personal information are trained in our privacy and security practices. co-labr8 may provide links to websites outside of co-labr8.com as a convenience to users. co-labr8 is not responsible for privacy, terms of use or other policies of any other website.

Email Abuse

Unscrupulous individuals and organizations are known to intentionally create fictitious email that mimics legitimate business interactions in a practice known as “phishing.” The goal is to trick an unwary recipient into divulging Personal Information. co-labr8 will never request personal information in an unsolicited email. If you question the legitimacy of an email that appears to come from co-labr8, do not furnish your personal information and contact us at: privacy@co-labr8.com.

Policies Regarding Children

You must be 18 years of age to become a co-labr8 member.

Changes to Our Policy

We reserve the right to make changes at any time to our policies and/or alter the look and functionality of our website. If we change how we use your Personal Information, we will post the policy change on this website. If you have any questions regarding our policies, email legal@co-labr8.com.

Cancellations/Opt-Out/Customer Support

Data

Data Collection: We will collect your name, email address, mailing address, and/or mobile phone number when you inquire for more information concerning our offerings and services. The information will be collected via the website contact forms, email, rental and membership agreements, and/or third-party reservation systems.

Data Usage: We use your data solely for service information related to our products or services.

SMS Messaging Terms and Conditions

By providing your phone number, you consent to receive text messages from co-labr8 from (513) 914-0321 regarding customer care and/or services. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. Your phone carrier may charge fees for sending or receiving text messages, especially if you do not have an unlimited texting or data plan.

You can Opt-Out by replying STOP to unsubscribe or HELP for assistance. You can reach us directly via email at info@co-labr8.com or by calling/texting (513) 914-0321 for support.

Non-Sharing Clause: We do not share your data with third parties for marketing purposes. co-labr8 will not sell or rent collected phone numbers. co-labr8 will not share the collected phone numbers, except when required by law.